A: We generally accept the following payment methods:
T/T (Telegraphic Transfer): 30% deposit + 70% balance before shipment (or against a copy of the Bill of Lading)
L/C (Letter of Credit): At-sight L/C, suitable for large orders
Payment terms can be further negotiated for long-term clients

A: For standard stock products, the lead time is generally 7–15 days; for customized products or made-to-order items, it is usually 20–30 days. Specific delivery dates are subject to contract confirmation, and we will do our best to accommodate your project schedule.

A: We provide professional export packaging solutions to ensure safety during long-distance sea transport:
Pipes/Tubes: Bundled with steel straps and wrapped in waterproof woven fabric or PVC anti-rust film
Couplers/Small parts: Packed in standard export wooden crates or ton bags to ensure moisture and rust protection
Custom shipping marks (labels) can be printed upon request for easy on-site identification and distribution

A: We are located near major Chinese ports, such as Qingdao Port and Tianjin Port. Leveraging Shandong's convenient land and sea transport networks, we can flexibly select the most efficient routes, saving you both logistics costs and time.

A: We have established a comprehensive quality tracking system covering the entire process from raw material intake to the shipment of finished goods. Before dispatch, every batch undergoes multiple inspections, including checks for dimensions, thickness, galvanized coating adhesion, and visual appearance. Customers may also commission third-party inspection agencies—such as SGS or BV—to conduct inspections at our factory; we will provide full cooperation.

A: We attach great importance to customer feedback. Should any quality issues occur, please take photos as evidence and contact us immediately. Our after-sales team will respond within 24 hours and provide solutions—such as replacement, return, or compensation—tailored to the specific situation to ensure your interests are protected.